Refund policy
NATURESTEP — RETURN & REFUND POLICY
At NatureStep, we are committed to providing you with products that help you walk pain-free and rebuild the natural strength your feet were always meant to have. We believe in the effectiveness of NS Strides and we recommend that you wear them for a minimum of 14 days before considering a return — most customers begin to feel a real difference within the first two weeks. If you are not satisfied with your purchase for any reason after 14 days and within our 30-day money back guarantee, please contact us at info@thenaturestep.com.
Cancellation Policy
Please note that any changes or cancellations to an order must be made within 24 hours of placing the order. After this timeframe, we may not be able to accommodate your request as the order will have already entered the processing phase. If you do cancel your order within 24 hours, we will process your refund within 7 business days.
30-Day Money Back Guarantee
We are confident that NS Strides work — and we encourage you to give them a full 14 days minimum so your feet have the chance to respond. Foot muscles that have been switched off for years need a little time to wake up. If you are still unhappy after 14 days and wish to return your order, you may do so within the 30-day period covered by our money back guarantee. Please note that shipping fees are not refundable.
To initiate a return, please get in touch with our support team by filling out the form on our Contact Us page or send us an email directly at info@thenaturestep.com. To expedite your return, please provide us with your Order Number or the Name and Email Address used to place the order.
Damaged Items
We take great care in packaging NS Strides to prevent damage during shipping. We consider an item damaged if it has a manufacturing defect or if the product is physically broken upon arrival. Damaged packaging that occurred during shipping — such as dented boxes — with a product in good condition is not considered damage.
If your item arrives damaged, please let us know within 72 hours of delivery. To report a damaged item, please email us at info@thenaturestep.com and include a clear photo of the damage. We will determine if you are eligible for a replacement at no cost to you. We do not refund, replace, or accept returns for items damaged through normal use, wear and tear, or misuse.
Shipping and Delivery
While we strive to deliver your order in a timely manner, we cannot be held responsible for any shipping or delivery delays outside of our control, including those caused by the courier, customs, or other factors that may occur during transit. If you experience any problems with your delivery, please contact the courier directly for assistance. We are not responsible for any lost, stolen, or delayed packages.
Incorrect Shipping Address
It is the customer's responsibility to ensure the correct shipping address is entered at checkout. If an incorrect address is provided and we are not notified within 24 hours of placing your order, you will not be entitled to a resend or a refund.
Please note that NatureStep reserves the right to modify this Return & Refund Policy at any time. It is the responsibility of the customer to review the most recent version before purchasing. By purchasing and continuing to use NatureStep products, customers indicate their acceptance of this Return & Refund Policy.