Shipping policy
At NatureStep we are proud to offer our customers FREE shipping on all US orders — no minimum required.
Order Processing Times
Please allow 1–3 business days to process and dispatch your order after it is placed. An order is considered dispatched when it is handed off to our shipping carrier and is currently in transit to your address. During peak times and holidays, processing times may extend up to 7 business days.
Estimated Shipping Times
The estimated delivery time refers to the overall transit time after your order has been dispatched to the carrier.
🇺🇸 United States: 3–10 business days
Please note that during peak times and holidays, shipping carriers may experience delays in transit time and tracking updates outside of our control. This could increase the overall delivery timeframe from what you see above.
Order Changes and Accurate Shipping Details
It is the responsibility of the customer to ensure that shipping details are accurate and complete at the time of checkout. Incomplete or inaccurate shipping details may result in delayed processing or order cancellation. For system-detected address issues, our customer support team will send an email to verify your shipping details within 3 business days of your order being placed. If we do not receive a response within this time, we reserve the right to cancel your order.
If you notice an error in your shipping details, please email us at info@thenaturestep.com within 24 hours of placing your order. We will do our best to accommodate any changes, but we cannot guarantee that changes can be made after this window.
Delayed Delivery
At NatureStep, we understand that receiving your order promptly is important — especially when you've been waiting long enough for something that actually works. We strive to ship all orders as quickly as possible. However, in some cases there may be delays due to circumstances outside of our control.
Courier partners may experience unexpected delays during transit, such as severe weather conditions or transportation disruptions. Additionally, unforeseen circumstances such as address verification problems or payment processing delays may affect your order. We will notify you as soon as possible if any issues arise.
Please note that NatureStep is not liable for delays caused by external factors beyond our control, and we cannot guarantee an exact delivery date. We will always do our best to keep you updated and provide any assistance we can.
Lost or Stolen Packages
We understand how frustrating it can be to experience a lost or stolen package. Once we hand your order to our courier partners it is outside of our control. In the event that your package is lost or stolen, please contact us at info@thenaturestep.com and we will do our best to assist you.
We recommend reaching out to the courier directly to file a claim. We will also contact the courier on your behalf to follow up and provide updates. Please note that NatureStep is not responsible for lost or stolen packages during the shipping process. However, we will do everything we can to help resolve the issue. If the package is not found or delivered, we may offer a replacement depending on the situation. If the package cannot be located, we recommend filing a police report.
Shipping Policy Changes
NatureStep reserves the right to modify or update this Shipping Policy at any time without prior notice. It is the responsibility of the customer to review the most recent version before making a purchase. By purchasing and continuing to use NatureStep products, customers indicate their acceptance of this Shipping Policy including any modifications that may be made to it.
If you have any questions or concerns about our Shipping Policy please do not hesitate to contact us at info@thenaturestep.com.